Returns and refunds

If for any reason you are not satisfied with your order, you have a period of 14 (fourteen) days in which you have the right to cancel the contract without giving your reasons.

The cancellation period expires after 14 (fourteen) days from the date:

  • a) when you or a designated third party, other than the courier, comes into physical possession of the item, if a single item has been sold;
  • b) when you or a designated third party, other than the courier, comes into physical possession of the final item, if multiple items have been ordered by the consumer in one order and delivered separately;
  • c) when you or a designated third party, other than the courier, comes into physical possession of the final batch or piece, in the event of the delivery of an item that consists of multiple batches or pieces.

In order to be able to exercise the right to cancel, you must email a specific cancellation statement to This must be sent within the specified time period and you must use the facsimile that can be found on this page. Once we have received the cancellation email, we shall email you a returns form and a returns code; these shall be sent to the email address you have previously given us.

In order to comply with the time period for cancellation, you simply need to send us your right to cancel communication before the cancellation period expires.

Return procedure

Within the following 14 (fourteen) days, the product should be returned to:

GRUPPO PRITELLI SRL -Via Ottorino Respighi, 54, 47841, Cattolica (RN), Italy

In order to comply with the time limit for this, you must return items before the end of the 14 (fourteen) day period.

We remind customers to insert inside the package a reference to the order of origin, which can be the document received with the order, the customer's name and surname, the order number.

In order to correctly exercise your right to cancel, please ensure that products are whole when they are returned to the seller (without any sign of wear or abrasion, scratches, scuffs, or alterations etc.); they should have all parts and accessories and should include all attached instructions/notes/manuals with the original box and packaging and, where present, the guarantee. Without this, you shall have no right to a refund. To this end, it is recommended that the original packaging is covered with protective packaging, which can keep the box intact and protect it if it is written on or if labels are applied during transportation.

When we accept the returned product we shall check its condition to see that the above has been respected.

Effect of cancellation

If checks carried out on returned products receive a positive outcome and the right to cancel has been exercised in accordance with these conditions and with article 10 of the general sales conditions, we shall refund the consumer (with no extra charge) for the complete sum of money spent when the products were purchased, excluding all transportation costs, taxes and excise duty. This shall be done in the shortest time possible and, in any event, within 14 (fourteen) days from the date when the product was returned in accordance with what has been stated above.

Money shall be refunded via bank transfer or, when possible, using the same means of payment used for the purchase of the product. It is your responsibility to email us at and tell us your bank details so that we can make the bank transfer and refund the sum owed.